Refund Policy
All Journey of AUM digital products are delivered immediately upon purchase. Because of this, all sales are final. We do not offer refunds, credits, or exchanges for any digital product, once purchased, for any reason, including a change of mind. Private One-on-One sessions are not digital products and are covered separately below.
1. Why We Don't Offer Refunds On Digital Products
Unlike a physical product, a digital product cannot be "returned." The moment you purchase a Programme, whether that's the 28-Day Reality Rewrite Protocol, a Reality Web Volume, the Trading Mastery System, or Online Business Creation, you're granted immediate access to material that cannot be taken back. For that reason, we ask you to read the description of a Programme carefully, and reach out with any questions, before you purchase.
2. What This Covers
This no-refund policy applies to all digital Programmes and materials sold through Journey of AUM, including but not limited to workbooks, guides, audio recordings, printables, and access to online content or communities.
3. Private One-on-One Sessions
Private One-on-One sessions are not digital products. They're live sessions delivered at a scheduled time, so a different policy applies.
If you need to cancel or reschedule a booked session, please give us at least 24 hours' notice before your scheduled time. Cancellations made 24 hours or more before your session can be refunded or rescheduled at no extra cost. Cancellations made less than 24 hours before your scheduled session are non-refundable, and will need to be rebooked as a new session if you'd still like to attend.
4. Exceptions
We want to be fair. The only circumstances in which we will consider a refund are:
- You were charged more than once for the same purchase (a duplicate charge);
- You were charged but never received access to the Programme due to a technical fault on our end, and we're unable to resolve it;
- Any circumstance where a refund is required by law that cannot be excluded by agreement.
Outside of the situations above, all purchases are final. This policy does not affect any statutory rights you may have that cannot be excluded under applicable law.
5. How to Contact Us
If you believe you've been incorrectly charged, or you're having a genuine technical issue accessing a Programme you've purchased, contact us at journeyofaum@gmail.com and we'll look into it.